Contact for questions about your SOMIC packaging machine

Customer care

SOMIC packaging machines are used all over the world. This makes us proud and it is particularly important to us to offer our customer service everywhere in familiar quality. This also includes personal support during the commissioning of your new SOMIC. We train your operating and maintenance teams in advance so that your packaging processes can run at peak performance from day one.

Customer care

During business hours:
Monday – Friday 7am – 5 pm (CET)

Phone: +49 (0) 8075 916-412
E-Mail: service(at)somic.de

Outside business hours via E-Mail: service(at)somic.de
or please use the facility log to request technical support Fault report form

Fault report form

If you experience problems with your packaging machine, please return the completed fault report form – we are available around the clock, seven days a week!

Top